Privacy Policy

Welcome to LupaSearch!

When we refer to “LupaSearch,” “we,” “our,” or “us” in this policy, we are referring to LupaSearch, a joint-stock company and its subsidiaries and affiliates, which provides the Services to you.

This Privacy Policy is intended to help you better understand how we collect, use and store the personal information (as defined below) from users of our website at https://www.lupasearch.com (the “Site”) or our product LupaSearch website https://www.lupasearch.com (the “Product”).

Whether you are a merchant or end user that uses LupaSearch’s products or services (together, the “Services”) or whether you’re simply visiting this website. By using any of LupaSearch’s Services, or by dealing with a merchant using LupaSearch’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the LupaSearch’s Terms of Service.

This Privacy Policy explains what personal data we collect and why we use it, what choices we offer, including how to access and update such data.

If you do not agree to the terms below, please do not visit our site, do not use our content and / or services, and do not provide us with your personal data.

Persons under the age of 16 can not provide any personal information through our site. If you are a person below the age of 16, you must obtain the consent of your parent or other legal guardians before submitting personal information.

Principles

We use your data solely to provide you with services in which you enroll. Our business is providing LupaSearch products and services to you (the “Customer”). We have no desire or interest to use or transfer the limited data we acquire for any other purposes.

Who We Are

UAB LupaSearch is a Lithuanian company located at Donelaičio g. 60, LT-44248 Kaunas, Lithuania. LupaSearch complies with Lithuanian privacy laws. Lithuania is a member of The European Union (“EU”) since 2004 May 1st.

Non-Owners

If you are a non-owner member of a personal and teams account, your use of LupaSearch may be subject to your organization’s privacy policy or practices, if any. Non-owner members of an account transfer some of the rights described here to the account owners.

Information We Keep and How We Use It

We retain two kinds of user information to deliver our services: Customer Data and Analytics Data. Both are treated securely with respect for customer privacy and data confidentiality, but there are important technical and usage differences.

Customer Data

LupaSearch could collect and use the following Customer Data: (a) name, surname and contact details; (b) organization (c) phone number; (d) e-mail address; (e) billing information; (f) data concerning your orders and use of the Services or your interest in our Services.

Majority of the Customer Data is received directly from Customers. Also personal information may be collected from service providers and public information.

Analytics Data

Analytics Data we gather due to use of our Services includes, for instance, the following data: (a) Customer’s IP address; (b) device and device identification number; (c) operating system; (d) time of visit; (e) browser type and version; (f) language settings. (g) URL route and search history on the page.

Keeping Your Information Safe

We understand and accept our responsibility to protect Service Data and Analytics Data. We use strict access control mechanisms, network isolation to ensure that Secure and Analytics Data is only available to authorized personnel.

Data Processing Agreement (GDPR)

LupaSearch fully complies with the GDPR, including the third country data transfer requirements. LupaSearch complies with everything except for third country data transfer requirements.

Data Location and Transfer

LupaSearch.com

LupaSearch data is held on servers located within the European Union.

Customer support system

Our customer support and email services are hosted primarily in Lithuania. Any information you choose to send us through email or our customer support system may pass through and be stored on a variety of intermediate services.

Third-Party Data Processors

Your Service data are held by third party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above.

Contacting You

We may use your contact information to communicate with you about Service user manual, provide support, and send you other information such as product updates and announcements. You may choose to stop receiving communications from us, except certain important notifications such as billing and account security alerts.

Cookies and Tracking

We do not engage in or support cross-service tracking.

We do set and use cookies (small text files placed on your device) on our own domains and subdomains to store settings that assist with identifying your account for sign-in. We also use third party analytics packages for our public pages that may set cookies on your computer. These are limited to our domains, and do not involve cross-service tracking. You may disable cookies in your browser and continue to use our services without impact.

Client applications, including web browsers, will store information about your account to assist with future sign-ins and keep some information available to you when you are not signed in.

This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at [email protected].

For more information, see Mouseflow’s Privacy Policy For more information on Mouseflow and GDPR, visit https://mouseflow.com/legal/gdpr/.
For more information on Mouseflow and CCPA/VCDPA visit https://mouseflow.com/legal/ccpa.

Disclosure

We will comply with applicable law with respect to providing Service Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied.

Breach Notification

If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.

Updates to our Privacy Policy

At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to send you annoying email informing you of substantive changes. Previous versions will be made available from this page.

Contact Us

If you have any questions about this Policy, you can contact our support team.

Donelaičio g. 60,
LT-44248
Kaunas, Lithuania

Glossary

LupaSearch staff, staff

Our Directors, employees, and subcontractors

GDPR

European Union’s General Data Protection Regulation

Owner, Organizer

Business, which allow for multiple members, will have Owners or Organizers.

Personal Data

As defined in the GDPR

Subprocessor

Anyone other than us who we have appointed to process customer data. Subprocessors can see no more data than we can see. Examples include our data hosting providers.

Supervisory Authority

A local regulator under the GDPR which has the job of seeing that we protect your data properly.

Customer Data

Data about a user account, which is available to LupaSearch.

You, Data Subject

You are the Data Subject as defined in the GDPR. In general, we are addressing “you” as the Owner or Organizer of Business account.